Training & Safety Standards – Elite Towing & Recovery

Our Operator Training Program

Every driver and roadside technician at Elite Towing & Recovery completes a comprehensive training process before ever responding to a call. Our program includes:

• Industry Certification Courses – Including WreckMaster and other recognized towing certifications.

   

• Vehicle-Specific Towing Techniques – Proper handling for cars, trucks, motorcycles, luxury vehicles, EVs, RVs, and heavy-duty equipment.

   

• Specialty Equipment Training – Flatbeds, wheel-lift tow trucks, rollback carriers, winches, and recovery tools.

   

• Roadside Safety Procedures – Proper use of cones, flares, reflective gear, and positioning to protect drivers and customers.

   

• Load Securing & Damage Prevention – Techniques to safely strap, chain, and secure vehicles without causing harm.

   

• Customer Service Skills – Clear communication, professionalism, and compassion during stressful roadside situations.

   

Our Safety Standards

We follow strict protocols to ensure every job is completed safely and efficiently:

• Pre-Trip Vehicle Inspections – Every tow truck is inspected daily for operational safety.

   

• Proper PPE (Personal Protective Equipment) – Operators wear high-visibility clothing, gloves, and safety boots.

   

• Traffic-Aware Positioning – Trucks are parked to protect the disabled vehicle and operator from oncoming traffic.

   

• Damage-Free Towing Methods – Using soft straps, low-clearance ramps, and manufacturer-recommended procedures.

   

• Emergency Scene Coordination – Working with police, fire, and EMS to keep accident sites secure.

   

Ongoing Education & Certification

Towing technology, vehicle designs, and safety regulations are always evolving. That’s why we invest in continuing education:

• Quarterly safety meetings

   

• Hands-on equipment refreshers

   

• Updates on new EV towing procedures

   

• Training on emerging vehicle recovery techniques

   

Customer Peace of Mind

Our commitment to training and safety means:

• Fewer vehicle damages during transport

   

• Faster, more efficient service without cutting corners

   

Full compliance with state and industry safety regulations